Situational De-escalation: Communicating with Escalated Clients

Situational De-escalation is a presentation for persons working in the field of behavioral health in a variety of settings. The presentation reviews how and why behavioral and psychiatric clients may be more prone to violence and aggression. It also seeks to help participants understand the importance of their own communication with their clients, helps them identify how escalated a client may be, and gives examples of de-escalation techniques designed to decrease the likelihood of client aggression. Less...

Learning Objectives

  • Describe the impact of communication on the client’s potential escalation to violence.
  • Identify and avoid triggers and circumstances leading to aggression.
  • Evaluate where on the aggression scale a client is and determine appropriate responses to mitigate aggression
  • Describe effective verbal de-escalation methods to reduce the likelihood of aggression.

Friday, January 29, 2021

Live Interactive Webinar

03:00 PM EST - 04:30 PM EST

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EARN 1 CE Credit Hours

About the speaker

CE Information - Earn 1 CE Credit Hour

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American Psychological Association
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New York Education Department for Licensed Mental Health Counselors
CE Learning Systems, LLC is recognized by the New York State Education Department's State Board for Mental Health Practitioners as an approved provider of continuing education for licensed mental health counselors. #MHC-0072.
Texas Board of Social Work Examiners
CE-Go, a service of CE Learning Systems, is approved to offer continuing education courses by the Texas State Board of Social Worker Examiners (#6460). CE Learning Systems maintains responsibility for the courses.

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