ICM welcomes feedback and the opportunity to address program participant grievances. If a solution cannot be arrived at with a participant's instructor of record, they may make a written appeal to ICM founder & director, Dr. Jamie Marich and team at support@instituteforcreativemindfulness.com. Any grievances are discussed at monthly team meetings following the receipt of such a request, after which the ICM team will be back in touch as soon as possible with a decision. Participants also have a right to issue a complaint with any of the continuing education approval sources connected to oru trainings if they feel their rights as a learner have been violated or disrespected. These include but are not limited to the American Psychological Association, Ohio Counselors, Social Workers, and Marriage and Family Therapists Board, the EMDR International Association, and the Association of Social Work Boards. We hope we can arrive at a mutually agreeable solution.

The Institute for Creative Mindfulness will refund any training fees, less a $25 administrative processing fee, if you cancel two weeks prior to the training. Cancellations within two weeks of the training will be eligible for a 50% refund, and the remaining balance can be applied toward a future training with the Institute for Creative Mindfulness. Only medically documented reasons or family deaths are considered as an exception to this policy. No-shows are not eligible for a refund. In the case of inclement weather, should we cancel the training, your registration would simply be moved to our rescheduled date. If the rescheduled date isn't available for you we can offer you another date or entertain your request for a refund. If you terminate your training or need to leave it early for any reason, you are not eligible for a refund. Attendance at the entire training is required for our program to remain compliant with EMDRIA standards. Please see us with any questions on this policy or for questions about how you can make up missed segments of the training. All other situations will be handled on a case-by-case basis. 

All venues are ADA compliant or wiling to make arrangements. Please contact us at support@instituteforcreativemindfulness.com if you have any questions or concerns.