Policies
Toomey & Associates, Inc. and Feeding Fundamentals, LLC view complaints as an opportunity to learn and improve future programs and resources, as well as a chance to put things right for the person or organization that has made the complaint.
Our policy is to:
• Provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
• Publicize the existence of our complaints procedure so that people know how to contact us to make a complaint
• Ensure everyone at Toomey & Associates, Inc. and Feeding Fundamentals, LLC knows what to do if a complaint is received
• Ensure all complaints are investigated fairly and in a timely manner
• Ensure all complaints are resolved whenever possible and that relationships are repaired
• Gather information which helps us to improve our programs and services
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Toomey & Associates, Inc. and Feeding Fundamentals, LLC
• Complaints may come from clients, program/event attendees or registrants, members, or donors of Toomey & Associates, Inc. or Feeding Fundamentals, LLC
• A complaint can be received verbally, by phone, by e-mail or by mail.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Written complaints to Feeding Fundamentals, LLC may be sent to:
1602 Atwood Street, Longmont, CO 80501
Verbal complaints may be made by phone to (720) 320-5757 or in person to any of the Feeding Fundamentals, LLC staff. Verbal complaints will be recorded and may be shared with other internal staff depending on the nature of the complaint. Complaints that are unable to be resolved immediately will be delegated to the appropriate person for further investigation and appropriate action. It is our policy to ensure all complaints are investigated fairly and in a timely manner.
In order to achieve the intended Learning Outcomes and to satisfy the completion requirements for the conference and Continuing Education Units, learners are expected to attend the live conference or view the entire online workshop. Not attending/viewing the workshop in its entirety will cause the learner to miss crucial information needed to be able to correctly use the content provided in this workshop. Attendance will be verified using a timed record of their log-in to the site. Additionally, all attendees are required complete a course evaluation to receive their certificate of completion.
Cancellation of Registration by Registrant – Policy
Cancellations are accepted minus an administrative fee of $10.00 up until two weeks prior to the offering for the live version. After that time, cancellations will not be accepted but the participant may take the recorded version without penalty. Participants must request access to the video recording and complete the viewing within 6 months of the original course offering or forfeit their registration.
Cancellation of live and live-streamed events by Speaker
If the conference is cancelled by speaker due to, but not limited to, the following:
• Speaker cancellation
• Limited enrollment
Registrants will receive a full refund of their registration fee within 30 days of the originally scheduled conference by the method that the registrant used to pay for the registration. (If payment was received by credit/debit card, the refund will be refunded to the original credit/debit card used, if payment was received via a check, a refund will be provided by check.)
Toomey & Associates, Inc. and SOFFI®, complies with ADA provisions. If you require special accommodations or need assistance, please contact Gina Gass at least two weeks in advance of the conference at ggass@feedingfundamentals.com.
